NARI Code of Ethics

All members of the Association shall agree to comply with the Code of Ethics, the text of which shall be:

EACH MEMBER OF NARI SAN ANTONIO IS PLEDGED TO OBSERVE HIGH STANDARDS OF HONESTY, INTEGRITY, AND RESPONSIBILITY IN THE CONDUCT OF BUSINESS.

A. By promoting only those products and services that are functionally and economically sound and which are consistent with objective standards of health and safety.

B. By making all advertising and sales promotion factually accurate with respect to product, description, performance specification, and cost/benefit analysis, and by avoiding those practices which tend to mislead or deceive the customer with respect to competitive pricing, savings claims, or the nature and significance of contract, warranties, finance agreements, completion certificates, lien waiver, or liability and workers' compensation insurance;

C. By writing all contracts and warranties such, that they are free of ambiguities or omissions which tend to obscure contractual obligations, and such that warranty terms and provisions are free of the capacity to mislead or deceive the customer as to the quality or longevity of the product or services;

D. By honoring all contractual obligations until and unless they are altered or dissolved by the mutual consent of all contractual parties concerned, and by fulfilling those obligations in a reasonably prompt manner that is fair to all parties concerned;

E. By promptly acknowledging and acting on all customer complaints, and, in situation where complaints appear unreasonable and persistent by encouraging the customer to initiate an approved third party dispute settlement mechanism; and

F. By refraining from any act intended to restrain trade or suppress competition and to thereby promote the private enterprise system and its guaranty or equal rights for all.

Any complaints registered against a member of this association regarding unethical practices or violations of any rules and/or regulations shall be investigated by the Ethics Chairman and/or the Ethics Committee. The results will then be reported to the Board of Directors. The Ethics Committee shall adopt a procedure for the handling of such complaints, which may be amended from time to time by the Ethics Committee. The Board of Directors, upon two-third (2/3) vote of all Members of the Board present may terminate the membership of any member who, in the sole discretion of the Board, has failed to adhere to the Code of Ethics of the Association or who may have provided false or inaccurate information on the membership application submitted by such member.